Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
*Program offer dates: 2/20/24-4/2/24. $7,500 Retail Bonus Cash on 2023 F-150 Lightning XLT Extended Range (Program #11170). Nontransferable out of household. Limit one per household. U.S. residents. Prior purchases not eligible. Take new retail delivery from an authorized Ford Dealer’s stock by 4/2/24. See dealer for details.
**Please consult with your own tax or legal professional to determine your individual eligibility. Tax credit amount is based on vehicle-specific component sourcing and assembly and may be subject to change. You may not claim the credit if (1) your adjusted gross income exceeds certain thresholds or (2) the MSRP of the vehicle, as configured, exceeds $80,000 (including all optional equipment attached to the vehicle at the time of delivery to the dealer, but excluding destination charges, optional items added by the dealer, taxes and fees). Tax credit may be applied at point of sale, subject to dealer availability, or as a potential future tax savings. The amount of your tax savings will depend on your individual tax circumstances. Incentives and additional rebates are not within Ford’s control. This information does not constitute tax or legal advice. For additional information, go to https://www.afdc.energy.gov/laws/409.
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